Support
Every Mac comes with service and support that’s consistently voted the best in the business.
In the unlikely event you have a problem, you have many support options…
Apple Support
- Call Apple Canada support 1-800-263-3394 (free within 90 days)
- BC Web sells Applecare 3 year phone support and extended warranty
- Pay-per-incident calls to Apple may cost $59 for Mac OS X
Courses & Tutorials (Private vs. Courses vs. Workshop)
- Ask about the next Mac Computing course (Intro to Mac $169)
- BC Web offers private training for $72/hour (new user discounts)
- BC Web offers personalized workshops for small groups from $180
Do-It-Yourself Options (Books, Help Menu, Online)
- BC Web carries many Mac user books, e.g. Missing Manuals
- Your Mac operating system has an extensive built-in “Help” Menu
- Try Apple’s online support options
BC Web Service
- If you buy your computer from BC Web, we will support you, but we need to charge for our time to stay in business
- BC Web’s shop rate is $72/hour or priority $92/hour
- BC Web offers back up options for data archiving
- BC Web is committed to help you with any warranty process. Insured shipping generally costs ~$65/iMacs, ~$35/Laptops
- BC Web’s complete policy document is available here
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