BC Web Inc. | Technology Solutions

Acceptable Use Policy

The following Agreement is between managed hosting provider and domain name registrar BC Web Inc. (“BC Web”) at 3855 2nd Ave, Smithers, BC, Canada and the customer (“Customer”). The agreement is made effective as of the date of the verbal, written, or otherwise communicated intention of the Customer to utilize the services (“Services”) of BC Web.

By using services (“Services”) provided by BC Web, Customers agree to comply with the Acceptable Use Policies outlined in this agreement and also to indemnify BC Web against any claims arising from any violation of this Policy as per sections 13 and 14 of the BC Web Service Level Agreement.

BC Web reserves the right to make changes to this Acceptable Use Policy at any time without notice, and those changes will be effective immediately upon posting to BC Web’s web site at: http://www.bcweb.ca.

BC Web Customers agree to and are responsible for regularly reviewing this Policy. Continued use of BC Web services following any changes shall constitute acceptance of those changes by Customer.

This policy recognizes the fundamental fact that no one owns or controls the Internet. BC Web cannot monitor or control all activities of our Customers and their clients. We do not intend to actively screen, review, censor, edit or take responsibility for the activities or content of our Customers. Customers, not BC Web, assume all responsibility relating to their Internet activities including, but not limited to:

Activities conducted on the Internet are subject to many of the same laws and regulations applicable to the offline environment. Customers must exercise a high degree of judgment and responsibility with respect to their use of the Services, including the responsibility to comply with this Acceptable Use Policy.

Customers will violate this Policy when they or their affiliates engage in any of the following activities:

Network Abuse

Using the BC Web network in any way that adversely affects other BC Web Customers is strictly prohibited. This includes but is not limited to:

Illegal Content

Accounts may be terminated that include content or where links are provided to content that:

SPAM or Unsolicited Commercial Email

BC Web has a zero tolerance policy for the sending of SPAM or Unsolicited Commercial Email (UCE) over our network. BC Web Customers cannot send SPAM or UCE and cannot host sites or information advertised in SPAM or UCE. Customers are also responsible for the actions of their clients and must take all reasonable precautions to secure their servers and sites against SPAM exploits (e.g. open email relays and insecure CGI scripts).

Violating our UCE or SPAM policy will result in penalties. Upon detection or notification of a violation of our UCE policy, BC Web will initiate an immediate investigation. During this time, outgoing mail may be suspended from the offending IP address to prevent further violations. If a client is found to be in violation of our UCE policy, BC Web will impose penalties and/or, at its discretion, restrict or terminate the offending account and the Customer’s access to our network. Repeated or serious violations may result in the immediate termination of the account. SPAM is a very serious matter.

PLEASE DO NOT SPAM. EDUCATE YOUR CLIENTS and TAKE ALL PRECAUTIONS against SPAM EXPLOITS. BC Web reserves the right to apply a minimum $200 CAD per complaint investigation/resolution charge.

BC Web Administrative Login and Management Software

For the purposes of Network, Server maintenance, inventory and related activities, BC Web staff and management retain the right to administrative access to any and all accounts on their network. To facilitate this, all BC Web accounts may include a BC Web administrative account designed for these purposes. All reasonable precautions are made by BC Web to maintain the security of these tools and the privacy of client data. Customers cannot tamper, hinder, delete, or in anyway change the functioning of these tools. To do so intentionally or otherwise is a violation of this agreement and is grounds for the immediate suspension of a Customer’s account.

Account Cancellation

This Acceptable Use Policy is not exhaustive. BC Web has the right to refuse service to anyone at any time WITHOUT WARNING OR PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to a violation of the Acceptable Use Policy as outlined above.

Additional Fees

BC Web reserves the right to charge investigation/resolution/cleanup fees related to any Acceptable Use Policy violation. Standard BC Web investigation/resolution/cleanup fee is $400 CAD or more depending on circumstances. In the case of SPAM activity additional hourly fees, charged at BC Web standard rates, may apply.

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BC Web Inc.
3855 Second Ave - Box 190
Smithers, BC, Canada Canadian Web Hosting V0J 2N0
Local 250-877-7777
Toll-free 1-877-775-6227
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